086 000 3227

Roadside Assistance

Roadside Assistance

Unlock exclusive benefits with e-CAR Club!

Get a FREE year-long membership to 24-hour roadside assistance at any e-Car workshop, national warranty and exclusive promotions*

Unlock exclusive benefits with e-CAR Club!

Get a FREE year-long membership to 24-hour roadside assistance at any e-Car workshop, national warranty and exclusive promotions*

Get your Car Serviced and Get FREE Roadside Assistance

This *24-hour Roadside Assistance Service aims to give you and your family peace of mind on and off the road, knowing that should you experience any car-related issues we’ll send the AA’s recovery team to assist you, anywhere in South Africa (*terms and conditions apply). Only One of the benefits may be used once throughout the duration of your 1-year membership, thereafter the club card expires, so make it count.

Please note our AA number for emergencies and roadside assistance is

Towing

Club members get ONE TOW per year.

The first 40 kilometers are paid for in full by the e-CAR Club.

Please be aware that each breakdown tow is limited to a 40KM round trip from where the AA support vehicle started to the scene of the breakdown and back. T&C applies.

Battery trouble?

We’ll arrange to have your battery jump-started.

If you are an e-CAR club member one of your membership perks is that if your battery has run flat the AA roadside assist will tow you to the nearest e-CAR workshop where you can get a new battery fitted.

We’ll pay for the call-out and 1-hour labour. If you need to be towed, we will pay for the first 40kms towards the cost of the tow. Any extra kilometres driven over and above the 40km limit will be at your own cost.

Don’t let a flat tyre ruin your day. Get Roadside Assistance

Roadside Assistance changing a tyre is a daunting experience especially when you’re driving alone. Don’t stress though, if you experience a flat and need assistance we’ll arrange and pay for our guys to fit your spare wheel. If you have special wheel lock nuts let us know so we can bring the correct tools to do the job and if you have no spare wheel or there’s a bigger problem, we’ll tow your car through to the nearest e-CAR workshop where they’ll be able to sort it out for you.

We’ll pay for the call-out and 1 hour’s labour to have your spare wheel fitted. Should you need to have your tyre repaired, replaced or balanced etc the extras will be at your own cost. If you need to be towed, we will pay for the first 40kms towards the cost of your tow. Any extra kilometres driven over and above the 40km limit will be at your own cost.

Running on fumes?

Roadside Assistance when running out of fuel. Whether you’re a student or a businessperson it’s just one of those things that motorists share in common at least once in their lives. If you get stuck don’t worry, because we’ll arrange for 10 litres of fuel to be brought to you, just enough to get you to the nearest petrol station to fill up properly. Just make sure you let us know what type of fuel you use because we will not take responsibility for the incorrect fuel being put into your car’s tank.

We will pay for the call out within a 40 kilometre radius. Provision of 10 litres of fuel for the customer’s account.

Has your car broken down and not sure what to do?

Call us! It’s that simple. We’ll organise to have your car towed to the nearest e-CAR workshop should you have an electrical or mechanical problem with your car.

If you need to be towed, we will pay for the first 40kms towards the cost of your tow. Any extra kilometres driven over and above the 40km limit will be at your own cost.

Been in a car accident?

Driving in South Africa can be rather treacherous and often accidents are unavoidable. If you ever find yourself in a car accident we’ll arrange and pay to have your car towed to our nearest e-CAR workshop if it is unable to be driven and you’re not covered for a tow cost under a short-term insurance policy. If you do have insurance coverage, let us know and we’ll transfer you to your insurer or broker for assistance.

If you need to be towed, we will pay for the first 40kms towards the cost of your tow. Any extra kilometres driven over and above the 40km limit will be at your own cost.

Locked your keys inside the car?

Don’t stress, we’ll arrange and pay for a locksmith to unlock your car and retrieve your keys. If our guy can’t retrieve them, we’ll arrange for your car to be towed.

We’ll only pay for the call-out. All opening or repairs, parts, components, keys, or key-cutting costs are yours to cover. Should our locksmith be unable to sort out the problem where it occurred (home, work, etc.) and your car needs to be towed, we will pay for the first 40kms towards the cost of your tow. Any extra kilometers driven over and above the 40km limit will be at your cost.

Need to store your car safely overnight?

You can never predict when your car will decide it’s had enough and breaks down. You can rest assured though that we’ll come to the rescue day or night! So if you do break down at night, when our e-CAR workshops are closed, we’ll pay a maximum of R500 to have your car put into safe storage and transported to an e-CAR workshop the next morning.

If you choose not to use the overnight storage benefit and wish to be towed home, this will be for your cost, and the tow back to an e-CAR workshop the next morning will count as a second tow. This second tow will be at your own cost.

If you need to be towed, we will pay for the first 40kms towards the cost of your tow. Any extra kilometres driven over and above the 40km limit will be at your own cost.

Has your car broken down and have a meeting to be at?

Get Roadside Assistance

This is where our courtesy transport benefit kicks in. If you’ve broken down within 100 km of your home, we’ll arrange a tow to the nearest e-CAR workshop and send a taxi to drive you home or to the office.

You’ll have to pay for the taxi ride but we’ll refund you a determined amount towards the bill. Just make sure you keep the slip as proof that you used this service otherwise we won’t be able to refund you.

We’ll collect and tow your car home after a repair

So you haven’t been able to organise a lift to collect your car and have no means of getting to our workshop? No worries! This is where we step in and offer you our ‘collect and tow’ benefit.

We’ll arrange for your car to be collected from our workshop and towed back to your home, but you will have to pay for this service upfront. After delivery, you can claim back a determined fee for the tow. Make sure you keep the tow slip as proof that you used this service otherwise we won’t be able to refund you.

Please note our AA number for emergencies and roadside assistance is

Find a workshop near you