B & R Auto – Jacobs KZN

“ Excellent service from the booking to completing the service.”

“ Overall great experience”

“ Was a great experience.will highly recommend ecars”

“ Excellent”

“ Staff was professional and I was informed about everything that was done to my car. The car came back clean and in good condition. The Bluff branch gave me the best service”

“ Good customer service. Staff do check everything on the car not like other companies who just do a service without checking other issues on the car”

“ To me it was awesome and you guys did good job to my car, up to now is still running smooth only waiting for my kilometers to reach the next service then I will bring it there.”

“ Excellent service and advice. Car drives beautifully”

“ Excellent”

“ Had great service from B&R Auto in Jacobs”

“ Tks for ur gr8 service. Ur company has restored my faith in the motor repair industry again.”

“ My car is working perfectly fine after the service you did for me last weekend I’m a very happy client of e-car. keep up the good work”

“ Very Helpful & Good Service of Vehicles.”

“ The service at this particular ecar franchise is world class, It is like the jaguar service centre service,extremely to satisfaction.”

“ Excellent.”

“ Highly impressed with the professional service provided by all that I interacted with. Will surely use this service centre again, when required.”

“ great promotion. Extremely satisfied.”

“ I am a very satisfied customer.”

“ Great service – awesome customer service – will definitely recommend to friends and family.”

“ Friendly staff, efficient service, clean and tidy environment, peaceful customer seating. Thank you.”

“ Excellent Service ethics. Well done keep it up!!!”

“ All good.”

“ I’m very impressed with they service and they was quick…they checked all the faults and immediately notified me which was a good thing.”

“ Friendly staff. They kept me updated on my vehicle throughout the day. Will definitely recommend them as a service centre.”

“ The service is always phenomenal, the staff are friendly, helpful and very accomodating.”

“ Just a note to say many thanks for the free Minor Service I qualified for. My car was serviced by B&R Auto in Jacobs Road and they did an excellent job. They were professional and their facilities were clean and staff were ever helpful. Thank you also for the free AA Membership for a year. I think your “Free Minor Service” project is an interesting Marketing endeavor, so thank you for your creativity! I will definitely recommend e-CAR to friends and colleagues.”

“B & R auto E-car Jacobs gave us an incredible car service experience today. Amazing customer service, friendly and polite staff, post-service follow-up are all as amazing as the workmanship. We are thoroughly satisfied with extreme punctuality, precision, and professionalism in their service and treating the customers, including meticulously clean car was delivered after the service was done. Many thanks to Babu Salik, Ashiel and Roshan and his efficient staff for the service they have given us and we hope to continue this association for a long time to come. Kind regards”

“I want to thank you B&R auto in Jacobs DBN for the efforts and work that was done in my car and management allowed me to pay installments, I don’t think they will any workshop can allow that, I am so grateful with their services.”

“Thanks to b&r auto Durban for their outstanding service and workmanship on repairs carried out on my car this week. Keep up the good work.”

“I have just serviced my vehicle, Mercedes bens C180, today 25-02-2021. I am very happy with the service done by B&R Auto Electrical CC e car center. I gave the car in at 8AM and the service was done by 10:30. The person I spoke to was BABU”

“ I recently took my daughter’s Hyundai I 10 Grande to the Hyundai dealership as the car was still under warranty. After diagnosing the fault, I was advised that the car required a new bonnet switch.

After using the car for a few days and parking it for the weekend, I found the car presented the same problem; the battery was drained of power and the car would not start.

I then proceeded to B & R Auto in Jacobs who did a check and advised me to leave the vehicle with them for a few days to conduct a more comprehensive test. Voltage tests were done on a daily basis to ascertain exactly what loss was incurred on each day.

I was advised that the radio was drawing this power and draining the battery. It was disconnected and the car was given to me to test. I was not asked to pay for any service as B & R Auto wanted me to be happy with the service before I pay for the service. I tested the vehicle and have found that the battery does not lose power anymore. I am writing this commendation of excellent service

As I feel the public needs to be mindful of good service providers.

Thank you B & R Auto Jacobs.”

“ “I recently purchased a Honda CRV from Barloworld Preowned on Edwin Swales Drive, Rossburgh. My vehicle came into your Branch in Jacobs for a service last week, and I took delivery on Friday, 4/5/18. Unfortunately I noticed an oil leak when I moved it on the weekend. I immediately contacted Barloworld on Monday morning and was directed by the Salesman Dean, to take it in to your workshop. I arrived early this morning before your premises could even open.I was unaware that there was no communication between Barloworld and B&R Auto. However, This was not a issue.I received attention immediately by the first Technician that opened the premises. Baboo arrived, reassured me that my car will be sorted out. Tea was arranged whilst I waited for my vehicle. It was discovered that the oil was leaking from a faulty oil filter that was supplied. Because of the awkward position of the oil filter it took at least two hours to remove the old one and replace it with a new one.The area that was messed in the process was all cleaned and it was a pleasure to take my car, knowing that the matter was dealt in such a professional manner.
We always complain about poor service, but the good ones are sometimes not acknowledged. I thought it important for you to know that there are some companies very dedicated to good customer service,and you can be proud of your one being among them.”

“ “I would like to compliment the staff of B&R auto (Jacobs) for a fantastic job done on my Polo Vivo 1.4. I took my car in on Saturday (02.12.2017) to have my brakes and ball joints changed and was amazed by the hospitality and professionalism received. Ashiel and Baboo were courteous and very helpful, with lots of great advise received. Whilst being seated there awaiting the repairs on my car I watched the staff being pro-active and professional not just to me but to all customers that came in whilst my time there. Thank you to B&R for their assistance and it was an absolute pleasure having my vehicle repaired by them.”

Mrs Zuleika
Customer Service